Terms and Conditions

The terms and conditions of sale according to NL92 or NLS95 with following additions.

Delivery:
Price and delivery terms are ex works, and all consignments are at the Buyer's expense and risk. The Seller
has the right to decide the way of shipping - without any responsibility for possible differentials in delivery fee.
M Seals reserve the right to supply goods with a quantity deviation of max. +/- 10 %. If the agreement includes
delivery in part deliveries, each delivery is to be considered as an individual sale.

Quality:
Unless otherwise is agreed between the parties, M Seals supply the quality level AQL 1,0 according to
ISO2859-1 and with tolerances and properties according to below norms/standards:

• O-rings (except from Kalrez®): ISO3601-1 Class B (surface imperfections ISO3601-3 grade N)
  Radial shaft seals: DIN3760
• Other moulded parts in rubber: Dimensions ISO3302-1 class M2 and surface imperfections
  ISO3601-3 grade N, column 6,3-8,40
• Extruded and rolled articles (cord, sheets, tubes etc): ISO3302-1 class 2, relevant table.

Time of delivery:
Stock items are normally shipped within 3 working days. Upon ordering items not in stock, the customer
will be contacted by M Seals. Delivery times are given to our best knowledge. M Seals are not responsible
for any loss due to delays caused by circumstances out of M Seals control.

Payment:
The payment terms are 30 days net unless otherwise agreed.
Any payment made after this time, it is considered late, and a late fee of 1.5 % of the invoice amount should
be added per month from invoice date.

Tool costs/Mould charges:
Tooling being used by M Seals' manufacturer belongs to the manufacturer, even if the Buyer has been
charged for a part of the tool cost.

Guarantee:
M Seals guarantees for manufacture defects on the delivered items, if the defect can be attributed to
M Seals. The guarantee period is 6 month from time of delivery and the guarantee comprise a free
replacement delivery if buyer returns the defect, or incomplete, parts to M Seals within the guarantee period.

Order cancellation:
The Buyer can only cancel an order with the acceptance of M Seals. In the event of delayed deliveries or
increase in prices due to exchange-, tax- or duty rules, the Buyer are not entitled to cancel the order.
M Seals accept of cancellation can only be expected if M Seals manufacturer agree.
Purchases placed in M Seals' E-shop can be cancelled within 14 days from the agreement of the order.

Claims/complaints:
The Buyer undertakes to inspect consignments immediately on receipt. The Buyer shall lodge a complaint
within 14 days of receipt of delivery.

Return of goods:
Goods may only be returned subject to M Seals' prior approval. Goods especially produced to the Buyer's
order, can not be returned.
Purchases through M Seals' E-shop can be returned within 14 days from the date of reception of the goods.

All returns shall take place under the following preconditions:

• The Buyer must return the goods within 14 days of receipt of the goods.
• The Buyer must secure that returned goods are returned unbroken and in the intact original packaging with
  intact M Seals label, but without any of the Buyers labelling.
• M Seals' delivery note shall be enclosed stating the person in M Seals sales department with whom the
  agreement was made.
• The reason for returning the goods shall be indicated.
• The Seller will charge a return fee for crediting the goods, i.e. at least 20% of the sale price (except
  purchases through M Seals' E-shop). Returning postage is not credited.

Validity:
Above conditions are valid, unless other conditions are specifically agreed in writing.

Rating:
We continuously update customer and credit information by obtaining information from the CVR (the Danish
official company register) as well as credit reporting bureaus approved by Data Inspectorate.

General Conditions NL 92 E

for the Supply of Machinery and other Mechanical, Electrical
and Electronic Equipment.

Issued in 1992 by the organisations for the engineering industries in Denmark,
Finland, Norway and Sweden.
(Hovedorganisationen Dansk Industri, Denmark; Suomen Metalliteollisuuden
Keskusliitto - Finlands Metallindustris Centralförbund r.y. Finland;
Teknologibedriftenes landsforening, Norway; Sveriges Verkstadsindustrier, Sweden)

Preamble
1. These General Conditions shall apply when the parties agree in writing or
otherwise thereto. Deviations from the Conditions shall not apply unless agreed
in writing.

Product Information
2. Data in product information and price lists are binding only to the extent
that they are by reference expressly included in the contract.

Drawings and other Documents
3. All drawings and other technical documents regarding the goods or its
manufacture submitted by one party to the other, prior or subsequent to the formation
of the contract, shall remain the property of the submitting party. Drawings,
technical documents or other technical information received by one party shall
not, without the consent of the other party, be used for any other purpose than
that for which they were submitted. They may not without the consent of the
submitting party be copied, reproduced, transmitted or otherwise communicated
to a third party.

4. The Seller shall, not later than by delivery of the goods, free of charge
provide the Buyer with one copy, or the larger number of copies that may have
been agreed, of drawings and other technical documents, which are sufficiently
detailed to permit the Buyer to carry out installation, commissioning, operation
and maintenance (including running repairs) of all parts of the goods. The Seller
shall not, however, be obliged to supply manufacturing drawings of the goods or
spare parts.

Delivery Test
5. Where a delivery test has been agreed, it shall, unless otherwise agreed,
be carried out where the goods are manufactured. If technical requirements for
the test has not been agreed upon, the test shall be carried out in accordance with
general practice in the industry concerned in the country of manufacture.

6. The Seller shall notify the Buyer of a delivery test in sufficient time to
permit the purchaser to be present at the test. The test may be carried out in the
Buyer's absence provided that the Buyer has received such notice.
The Seller shall record the test. The test report shall be sent to the Buyer. The
report shall, unless otherwise shown by the Buyer, be considered to correctly
record the test and its results.

7. If, at the delivery test the goods are found not to be in accordance with the
contract, the Seller shall without delay ensure that the goods comply with the
contract. A new test shall be carried out if so required by the Buyer. A new test
shall, however, not be carried out if the defect was insignificant.

8. If no other division of the costs have been agreed, the Seller shall bear all
costs for delivery tests carried out where the goods are manufactured. The Buyer
shall, however, at such delivery tests bear all costs for his representatives, including costs for travel and subsistence.

Delivery
9. Where a trade term has been agreed, it shall be interpreted in accordance
with the INCOTERMS in force at the formation of the contract.
If no trade term is specifically agreed the delivery shall be considered to be
Ex Works.

Time for Delivery. Delay
10. If, instead of a fixed date for delivery, the parties have agreed on a period
of time within which delivery shall take place, such period shall start to run at
the formation of the contract.

11. If the Seller finds that he will not be able to deliver the goods at the agreed
time for delivery or if delay on his part seems likely, he shall forthwith notify the
Buyer thereof in writing, stating the reason for the delay and if possible the time
when delivery can be expected. If the Seller fails to give such notice, he shall,
notwithstanding the Clauses 13 and 14, reimburse the Buyer for any increase in
expenses resulting from the failure to notify.

12. If delay in delivery is caused by a circumstance which under Clause 37
shall be considered a case of relief or by an act or omission on the part of the
Buyer, the time for delivery shall be extended by a period which is reasonable
having regard to the circumstances in the case. The time for delivery shall be
extended even if the reason for delay occurs after the originally agreed time for delivery.

13. If the Seller does not deliver the goods on time, the Buyer is entitled to
liquidated damages from the date on which delivery should have taken place.
The liquidated damages shall be payable at a rate of 0.5 per cent for each
complete week of delay of that part of the agreed price which is properly
attributable to that part of the goods which, due to the delay, cannot be put to its intended use.
The liquidated damages shall not exceed 7.5 per cent of such part of the
agreed price.
The liquidated damages become due at the Buyer's written demand but not
before all of the goods have been delivered or the contract is terminated under
Clause 14.
The Buyer loses his right to liquidated damages if he has not lodged a claim
in writing for such damages within six months after the time when delivery
should have taken place.

14. If the Buyer is entitled to maximum liquidated damages under Clause 13
and if the goods are still not delivered, the Buyer may in writing demand delivery within a final reasonable period which shall not be less than one week.
If the Seller does not deliver within such final period and this is not due to any
circumstance for which the Buyer is responsible, then the Buyer may, by notice in writing to the Seller, terminate the contract in respect of that part of the goods which cannot be put to its intended use.
In case of such termination the Buyer shall also be entitled to compensation
for the loss he suffers because of the Seller's delay to the extent that the loss
exceeds the maximum of liquidated damages to which the Buyer has become
entitled under Clause 13. The compensation shall not exceed 7.5 per cent of that part of the price which is attributable to the part of the goods in respect of which the contract is terminated.
The Buyer shall also have the right to terminate the contract by written notice
to the Seller if it is clear that there will occur a delay which under Clause 13
would entitle the Buyer to maximum liquidated damages. In case of termination on this ground the Buyer shall be entitled to both maximum liquidated damages and compensation under the third paragraph of this Clause.
Liquidated damages under Clause 13 and termination of the contract and
limited compensation under this Clause 14 are the only remedies available to the Buyer in case of delay on the part of the Seller. All other claims against the
Seller based on such delay shall be excluded. This limitation of the Seller's liability shall, however, not apply where the Seller has been guilty of gross negligence.

15. If the Buyer finds that he will be unable to accept delivery of the goods on
the agreed date or if delay on his part seems likely, he shall forthwith notify the Seller thereof in writing stating the reason for the delay and if possible the time when he will be able to accept delivery.
If the Buyer fails to accept delivery on the agreed date he shall nevertheless
make any payment which is dependent on delivery as if the goods in question
had been delivered. The Seller shall arrange storage of the goods at the Buyer's risk and expense. The Seller shall also, if the Buyer so requires, insure the goods at the Buyer's expense.

16. Unless the Buyer's failure to accept delivery is due to any such circumstance as mentioned in Clause 37, the Seller may by notice in writing require the Buyer to accept delivery within a reasonable period.
If, for any reason for which the Seller is not responsible, the Buyer fails to
accept delivery within such period, the Seller may by notice in writing terminate the contract in respect of that part of the goods which is ready for delivery but has not been delivered due to the Buyer's default. The Seller shall then be entitled to compensation for the loss he has suffered by reason of the Buyer's default.

The compensation shall not exceed that part of the price which is attributable to
the part of the goods in respect of which the contract is terminated
Payment

17. Unless otherwise agreed, the purchase price shall be paid with one third
at the formation of the contract and one third when the bulk of the goods are
notified as ready for delivery. Final payment shall be made at delivery of the
goods.

18. If the Buyer fails to pay by the agreed date, the Seller shall be entitled to
interest from the day on which payment became due at the rate of interest
determined by the law on late payments in the Seller's country. If the Seller's
country is Denmark, the rate of interest shall be nine percentage points above the
official Danish discount rate.

19. If the Buyer has not paid the amount due within three months the Seller
shall be entitled to terminate the contract by written notice to the Buyer and to
claim compensation for the loss he has suffered. The compensation shall not
exceed the agreed price.

Reservation of Title
20. The goods shall remain the property of the Seller until paid for in full to
the extent that such retention of property is permitted by the applicable law.

Liability for Defects
21. The Seller shall, pursuant to the provisions of Clauses 22-34 below, by
repair or replacement remedy any defect in the goods resulting from faulty design, materials or workmanship.

22. The Seller's liability is limited to defects which appear within a period of
one year from the date of delivery of the goods. If the goods are used more
intensely than agreed or could be foreseen at the formation of the contract, this
period shall be reduced proportionally.

23. The Seller shall be liable for defects in parts of the goods which have been
repaired or replaced under Clause 21 for a period of one year under the terms
and conditions which apply to the original goods. The liability period defined in
Clause 22 shall be extended for other parts of the goods only by a period equal to the period during which the goods could not be used because of the defect.

24. The Buyer shall notify the Seller in writing of a defect without delay after
the defect has become apparent, and in no case later than two weeks after the
expiry of the period defined in Clause 22 as supplemented by Clauses 23 and 34.
The notice shall contain a description of how the defect manifests itself.
Notice of a defect shall be given immediately if there is reason to believe that
the defect may cause damage.
If the Buyer fails to notify the Seller of a defect in writing within the time
limits set forth in this Clause, he shall forfeit his right to make any claim in
respect of the defect.

25. On receipt of the written notice according to Clause 24 the Seller shall
remedy the defect without undue delay and at his own cost as stipulated in Clauses 21-33.
Remedy of the defect shall take place at the Buyer's premises unless the Seller
finds it appropriate to have the defective part or the goods returned to him for
repair or replacement at his own premises.
The Seller shall carry out dismantling and re-installation of the part if this
requires special knowledge. If such special knowledge is not required, the Seller
has fulfilled his obligations in respect of the defect when he delivers a duly
repaired or replaced part to the Buyer.

26. If the Buyer gives such notice as described in Clause 24, and no defect is
found for which the Seller is liable, the Seller shall be entitled to compensation
for the work and costs which he has incurred as a result of the notice.

27. If dismantling or re-installation of parts necessitates intervention in other
equipment than the goods, the labour and costs resulting therefrom shall be the
Buyer's responsibility.

28. All transports in connection with repair or replacement shall be at the
Seller's risk and expense.
The Buyer shall follow the Seller's instructions as to how the transport shall
be carried out.

29. The buyer shall bear the increase in costs for remedying a defect which
the seller incurs when the goods are situated elsewhere than at the destination
stated in the contract or - if no destination has been stated - the place of delivery.

30. Defective parts which are replaced in accordance with Clause 21 shall be
placed at the Seller's disposal and shall become his property.

31. If the Seller fails to fulfil his obligations under Clause 25 within a
reasonable time, the Buyer may by written notice require him to do so within a
final time. If the Seller fails to fulfil his obligations within that time limit, the
Buyer may choose to:
a) have the necessary remedial work carried out and/or have new parts
manufactured at the Seller's risk and expense, provided that the Buyer
proceeds in a reasonable manner, or
b) demand a reduction of the agreed price not exceeding 15 per cent
thereof.
If the defect must be considered substantial, the Buyer may instead choose to
terminate the contract by written notice to the Seller. The Buyer shall equally be
entitled to such termination where the defect remains substantial after measures
referred to in a). In case of termination, the Buyer shall be entitled to compensation for the loss he has suffered. The compensation shall, however, not exceed 15 per cent of the agreed price.

32. The Seller is not liable for defects arising out of materials provided by, or
a design stipulated or specified by the Buyer.

33. The Seller is only liable for defects which appear under the conditions of
operation provided for in the contract and under proper use of the goods.
The Seller's liability does not cover defects caused by occurrences after the
risk in the goods has passed to the Buyer. The liability does not e.g. cover defects which are caused by faulty maintenance or incorrect installation from the Buyer's side, by alterations undertaken without the Seller's consent in writing, or by faulty repairs by the Buyer. Finally the Seller's liability does not cover normal wear and tear or deterioration.

34. Notwithstanding the provisions of Clauses 21-33 the Seller shall have no
liability for defects in any part of the goods for more than two years from the
start of the liability period defined in Clause 22.

35. Save as stipulated in Clauses 21-34 the Seller shall have no liability for
defects. This applies to any loss the defect may cause, including but not limited to loss of production, loss of profit and any other consequential economic loss.
This limitation of the Seller's liability shall, however, not apply if he has been
guilty of gross negligence.

Liability for Damage to PropertyCaused by the Goods
36. The Buyer shall indemnify and hold the Seller harmless to the extent that
the Seller incurs liability towards any third party in respect of any damage for
which the Seller is not liable towards the Buyer according to the second and third paragraphs of this Clause.
The Seller shall not be liable for loss or damage caused by the goods
a) to any (movable or immovable) property where the damage occurs while
the goods are in the Buyer's possession, or
b) to products manufactured by the Buyer or to products of which the
Buyer's products form a part or for loss or damage to any property, where the
damage is caused by these products because of properties in the goods.
The Seller shall under no circumstances be liable for loss of production, loss
of profit or any other consequential economic loss.
The above limitations in the Seller's liability shall not apply where the Seller
has been guilty of gross negligence.
If a claim for loss or damage as described in this Clause is raised by a third
party against either party to the contract, the latter shall forthwith notify the
other party thereof.
The Seller and the Buyer shall be mutually obliged to let themselves be
summoned to the court or arbitral tribunal which examines claims against either of them, where the claim is based on damage alleged to have been caused by the goods. The liability as between the Seller and the Buyer shall, however, always be settled by arbitration in accordance with Clause 40.

Grounds for Relief (Force Majeure)
37. The following circumstances shall be considered as grounds for relief if
they impede the performance of the contract or makes performance unreasonably onerous: industrial disputes and any other circumstance beyond the control of the parties such as fire, war, mobilization or military call up of a comparable scope, requisition, seizure, currency restrictions, insurrection and civil commotion, shortage of transport, general shortage of materials, restrictions in the use of power and defects or delays in deliveries by sub-contractors caused by any such circumstance as referred to in this Clause.
The above described circumstances shall constitute grounds for relief only if
their effect on the performance of the contract could not be foreseen at the time of formation of the contract.
38. The party wishing to claim relief shall notify the other party in writing
without delay on the intervention and on the cessation of such circumstance.
If grounds for relief prevent the Buyer from fulfilling his obligations, he shall
compensate the Seller for expenses incurred in securing and protecting the goods.
39. Notwithstanding other provisions of these General Conditions, either party
shall be entitled to terminate the contract by notice in writing to the other party
if performance of the contract is delayed more than six months by reason of any grounds for relief as described in Clause 37.

Disputes. Applicable Law
40. Disputes arising out of or in connection with the contract shall not be
brought before the court, but shall be finally settled by arbitration in accordance
with the law on arbitration applicable in the Seller's country.
41. All disputes arising out of the contract shall be judged according to the
law of the Seller's country. QI-2011E